Return and Refund Policy
1. Refund Policy:
1.1 Eligibility for Refund:
- To be eligible for a refund, the item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- Some items are not eligible for a refund. These include [list any specific items or categories].
1.2 Refund Process:
- Refunds will be processed within 7 days of receiving the returned item.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.
2. Return Policy:
2.1 Returns Process:
- If you need to return an item, please [provide instructions on how customers should initiate the return process, whether through an online form, email, or another method].
- You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
2.2 Return Window:
- Returns must be initiated within 3 days of the delivery date.
2.3 Condition of Returned Items:
- Items being returned must be in their original condition with all tags attached.
3. Research and Investigation:
3.1 Physical Damage or Incorrect Items:
- In the case of receiving a physical damage or incorrect item, please contact our customer service team immediately.
- We require Video of unpacking in case of physical damage for investigate the issue.
3.2 Resolution:
- Upon completion of the investigation, if the item is found to be physical damage or incorrect, we will offer a replacement or a full refund, including shipping costs.
4. Contact Information:
If you have any questions about our Refund and Return Policy, please contact us at sales@kartiksenterprises.com.